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This policy covers how jl55com collects, stores and uses the information tied to your account — including transaction records from GrabPay and PESONet — so you know exactly what we hold and how to manage it. Access and use of this platform depends on local law and is available only in eligible regions.
We collect information you provide when you register, verify your identity and use your account wallet. This includes your name, contact details, login activity and the transaction history connected to your GrabPay and PESONet deposits and withdrawals. We also gather technical data such as device type, browser session identifiers and pages visited — not to profile you commercially, but to keep your account session consistent and your wallet records accurate. We do not sell your personal data. We share it only with service providers who process transactions on our behalf or where disclosure is required under applicable law. Data shared with payment processors — including those handling GrabPay and PESONet transfers — is limited to what is strictly necessary to complete the transaction and verify your account. Cookies and similar tools help us remember your session preferences and reduce repetitive login steps on the same device. You can adjust cookie preferences through your browser settings; removing session cookies may affect how your account dashboard loads. Where local law requires additional disclosures or grants you specific rights, those rights apply as provided under that law. This policy is written for Philippines-based access; eligibility depends on local law and the regions where access is permitted.
Not every piece of data you encounter on this platform falls under this single document. Understanding the boundary helps you ask the right questions and contact the right party when something needs clarification.
Login credentials, session activity and any changes you make to your account profile are fully within this policy. We retain these records to protect account security and resolve disputes you raise with our support team.
Deposit and withdrawal records processed through GrabPay and PESONet are covered here. We hold these to satisfy your account history requests and to meet any obligations under applicable law in your eligible region.
Game content supplied by Pragmatic Play, Spadegaming, PlayStar and CQ9 is governed by each studio's own terms. We do not control the data practices of third-party game engines; this policy covers your account layer, not the game session layer.
External payment gateways and identity-verification providers operate under their own privacy frameworks. Once data leaves our platform to complete a GrabPay or PESONet transfer, the receiving service's policy applies to that portion of the data flow.
You have concrete options when it comes to your personal data. After logging in, your account dashboard shows the transaction records we hold — including GrabPay and PESONet entries — so you can review them without contacting support first. If a record looks incorrect, the account settings section lets you update contact details and wallet preferences directly. For anything you cannot correct through the dashboard, our support team can review the underlying record and apply changes where the request is valid under applicable law. If you want to understand what data categories we hold about you, submit a request through the support channel listed on this page. We will respond within the timeframe required by the law governing your eligible region. You also have the right to ask us to delete data we no longer need to hold — subject to any legal retention obligations — by raising the request through the same support path.
Log in and open the account dashboard. Your transaction history — GrabPay deposits, PESONet transfers, wallet adjustments — is listed there. No support request is needed for a standard record review.
Account settings let you update your registered contact information and wallet details. Follow the fields and verification steps shown on the settings page; changes take effect after the confirmation step.
If you want to know the full scope of data we hold or ask about a specific record, contact our support team through the channels listed in the Support section below. Include your registered account identifier so we can locate your records accurately.
You may ask us to delete personal data we no longer need to retain. We will confirm which data can be removed under our retention obligations and action the rest. Submit the request through support, and we will follow the process required by applicable law.
For any privacy question — whether about a transaction record, account data or a removal request — use the channels below. Have your account details ready so our team can locate your records without delay.
Open the live chat widget from any page after logging in. Privacy questions are routed to the account support team, who can access your record directly.
Send your privacy request to our support email address shown on the Contact page. Include your registered account identifier and describe the specific record or action you are requesting.
The Help Centre in your account dashboard has a dedicated section for data and privacy requests. Follow the form fields there to submit a structured request; a reference number is generated for tracking.
We keep your account data only as long as it is needed for the purpose it was collected, or as required under applicable law. Payment records tied to GrabPay and PESONet transactions are retained for the period mandated by financial regulations in eligible regions. When retention periods end, data is deleted or anonymised.
We use session cookies to keep your account dashboard loading consistently across a visit. Preference cookies remember your settings so you do not re-enter them every session. You can clear or block these through your browser; doing so may require you to log in again.
Access to your account data is restricted to authenticated sessions. If you suspect unauthorised access, change your password through account settings immediately and contact support. We do not share your login credentials with any third party.
Transaction records — including GrabPay and PESONet entries — are held for the period required by applicable financial law in your eligible region. After that window, records are removed from active systems. You can request confirmation of your specific retention period through support.
When this policy changes, we post the updated version on this page with the revision date shown at the top. Continuing to use your account after a posted update means you have seen the revised terms. You can always request the current version through the Help Centre.
These are the questions we hear most often about how we handle account data, transaction records and your rights under this policy.
We collect the name, contact details and account credentials you enter at registration. We also record your device type and session identifiers automatically. Identity verification documents are collected only when the verification step is required to activate your account wallet.
Yes. After logging in, open your account dashboard and navigate to the transaction history section. GrabPay deposits and PESONet transfers are listed there with date, amount and status. If a record is missing or looks wrong, contact support with your account identifier.
Submit a deletion request through the Help Centre form in your account dashboard or contact support by email. We will confirm which data can be removed immediately and which must be retained under applicable law. We will respond within the timeframe required for your eligible region.
Game studios receive only the session data needed to run the game — not your full account profile or payment details. GrabPay and PESONet transaction data goes to payment processors only. We do not share your personal information with studios for marketing or profiling purposes.
Session cookies keep you logged in across pages during a single visit and ensure your dashboard loads your account state correctly. Blocking them through your browser settings may require you to log in again on each page. Preference cookies are optional and can be cleared without affecting your account balance or records.
Change your password immediately through account settings, then contact our support team via live chat or email. Provide your account identifier and the date you noticed the issue. Our team will review access logs for your account and advise on the next steps available to you.